Terraverde at a Glance

HIRING – Customer Support Agent (VOYA)

  • 24/Jul/2023
  • nhu.le

Job Description: 

If you are a young and enthusiastic person who is interested in Mobility Industry and Tourism and you always want to build your career in a German-speaking company, I think this is really a good chance for you to become a member of us.

We warmly welcome you to Voya – a digital platform that any company can use for the entire business travel process. From choosing the mode of transport – plane, train, rental car – to selecting accommodation and booking hotels. We are the future of Digital Mobility.

We are a small, international team of highly committed people based in Germany, Romania, and Vietnam who believe in the company and the product and actively shape its future.


  • Checking hotel invoices in ACC with further assistance via Mail or in Midoco
  • You look after our business customers in German and English and are a competent contact person responsible for complex travel inquiries and travel changes via chat, mail & phone
  • Travel management (check-ins & handling payment in advance in hotels before arrival and handling invoices after departure) & customer support via our system (Voya chat).
  • You are responsible for the continuous development of our systems and actively work on optimizing operational workflows
  • Develop yourself into an expert on travel trends, booking practices, and external factors that could affect our product and company
  • Work closely with the Team in Germany to ensure smooth operations at Voya Travel and within the company
  • Comply with company regulations. Comply with the company’s decisions on mobilization and work assignments.
  • Other duties may be assigned


  • You are enthusiastic, team-oriented nature & a high affinity for internet & mobile topics
  • High level of service and above-average customer orientation
  • Very good communication skills and speak fluent German & English

To apply, please send your resume to [email protected]. We look forward to reviewing your application.

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