Tours are available with daily departures. Since flight schedules may vary, timing of sightseeing tours can require adjustment. Although Terraverde Travel offers a large selection of preferred hotels, it may not always be possible to confirm accommodation as requested due to very limited room capacities during certain periods and certain areas in Vietnam. Alternative accommodation may have to be confirmed in lower hotel categories. No refunds can be made for any possible shortcomings related to accommodation in Vietnam, Laos, Myanmar, Thailand or Cambodia. Visa fees are not included in the tour prices.
We further would like to advise that, due to possible flight changes and cancellations by airlines, we are unable to fully guarantee that the suggested itinerary will be carried out as planned. Based on our experience changes of departure times and/or cancellations can occur at very short notice (even after confirmation for a flight has been received). Same condition applies for train travel – schedule changes occur frequently and sometimes without prior notification.
In case of schedule changes or flight cancellation we will always try our best to arrange an alternate program within the framework of the original quoted costs. However, we reserve the right to charge any cost exceeding the original budget to the tour operator/travel agent or to the participant of a tour.
- Welcome kit & departure gift
- Private transportation in air-conditioned vehicle
- Internal airfares (economy class) within countries Vietnam, Laos & Cambodia
- Domestic airport taxes if any
- International airport taxes if any applicable
- Hotel accommodation (twin share basis) including breakfast
- Meals (food only) as mentioned in itineraries
- Entrance fees, boat fees, other fees as detailed in the program
- English speaking local tour guides. French, Italian, German, Spanish, Japanese and Russian speaking guides can also be arranged with a surcharge and subject to availability
- Infant 2 years old sharing room with 2 adults will be free of charge
- 1 child under 12 years old sharing room with 2 adults and requiring extra bed are granted a 15% discount or without extra bed are granted a 25% discount.
No additional charge if a child up to 11 years old shares room & existing beds with parents (no breakfast included). If an extra bed is requested, the applicable rate (triple occupancy) for an extra bed including breakfast will be charged.
DEPOSIT AND PAYMENT
- When the total amount is less than 2.000 USD, the full prepayment is due 30 days prior to the travel date.
- When the total amount is more than 2.000 USD, a deposit of 50% is required to be paid within 1 week after the invoice is issued.
Balance is due 20 days prior to the travel date.
Customers will bear all banking fees
Group travelers: A different payment policy will be applied and send with the detailed quotation and/or confirmation.
Unless the traveler has a prior agreement with us, we reserve the right to cancel all reservations of tours if the traveler or agent has failed to provide a deposit within 15 days of the receipt of the invoice. The booking will then be considered as cancelled by the traveler/agent and cancellation charges may apply.
Please note that all banking fees shall be borne by the payer.
Cancellation charges are calculated from the day that a written notification is received, the charge will be applied as a percentage of the net total tour price plus any surcharges (i.e. Ticketed air sectors, other penalties imposed by suppliers such as hotels):
- 29-21 Days before departure 10%
- 20-11 Days before departure 25%
- 10-3 Days before departure 45%
- 48 hours before departure 75%
- Within 48 hours/ no show 100%
Cancellation of air arrangements will be subject to fees charged in accordance with the type of airfare used and airline tariff regulations. Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.
GROUP travelers: Cancellation charges will incur different cancellation policy; please inquire at the time of confirmation.
All rates are quoted net in U.S. Dollars or Euros at current exchange rates and are subject to change without prior notice.
Please contact us for a quote. Compulsory gala dinners & peak season surcharges during public holidays, national holidays/events (Christmas, New Year & Tet Lunar New Year, Victory Day, ATF, APEC…) may apply for various periods at different hotels and will be advised at the time of booking.
Our company acts as intermediary between reserved airlines, hotels, transport operators and local tourist offices providing the services. Therefore, we cannot be held responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the operated tour. Additional expenses incurred due to delay, accidents, natural disaster, political action or unrest must be borne by the traveler.
Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour.
Participation in our tour implies the traveler’s agreement to the above conditions.
All tours and services are handled by our Head office at the following address:
Address : 86/56/20 Pho Quang, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Tel : +84 28 35470340 / +84 28 35470344
Fax : +84 28 35470624
Email : email@example.com(for all inquiries)
Website : www.terraverde.travel
Skype : Terraverdetravel
Sales Contact (German speaking) :
Mr. Vu Minh Anh – Email: firstname.lastname@example.org
Sales Contact (English speaking):
Ms. Linh Truong – Email: email@example.com
Last updated February 03, 2020
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Designated Copyright Agent
Attn: Copyright Agent
86/56/20 Pho Quang, Ward 2, Tan Binh District
Ho Chi Minh City, Ho Chi Minh City, 70000, Vietnam
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Exceptions to Arbitration
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